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Usability Testing
Usability testing for new applications is essential for an effective user-centered interface design process. We provide targeted usability testing methods for touch screens, mobile devices, kiosks as well as usability testing for new applications in traditional computer user interfaces. Usability testing can be conducted for existing user interfaces, concepts and new applications. We are experts and pioneers in usability testing methods and technologies including:
- Traditional, lab-based usability testing
- Online and remote usability testing
- Contextual research (e.g. in-car for a GPS system)
Especially for new applications, the usability testing process starts early, in conjunction with the design process, and includes the development of research protocol and questions, metrics and participant screeners. We work with leading international recruitment firms to recruit the appropriate types of consumer, commercial or medical participants for research and usability testing.
Findings and recommendations from usability testing can range from video recordings, ergonomics analysis, task performance, time and error rates, and subjective ratings and feedback. This information is integrated with expert observational protocols to provide clear, actionable results for user interface design improvements.
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